Looking for support in sensitive communication ?

We sherpa business executives in preparing for and streamlining their sensitive communication and change projects.

Issue and Crisis Communications

Corporate change, cyberattacks, social unrest, calamities, media scandals, activist rumble … travel around the country and the globe in a split second. Individuals redefine what companies are for. Control over your own message decreases every day. Businesses and leaders are regularly mistrusted. The reputation of your company is at stake. So, …the impact of good planning and preparedness has a premium. A well-managed issue early on can give you some desirable advantage in safeguarding your reputation.

Before

Audit of communication readiness of HQ and local teams
Business and reputational risk analysis
Preparedness: tools, procedures and content based on predefined scenarios
Build team competency through training (crisis simulation and spokesperson training)

During

Strategy and approach
Hands on support
Stakeholder and media relations

Change Communications

Corporations and organisations around the world are changing constantly, adapting to the ever-shifting environment. The challenge being successfully completing and managing a transformation. What needs to be done ? Have a comprehensive plan in place, engage with employees early in the process and focus on constant dialogue will make a positive difference in managing change effectively.

Risk analysis
Scenario building
Strategy and communication plan
Training

Mediation & Community building

Public investment in road works deserves participation from local communities to make sure people feel heard and trusted through the process of developing public space. A flawless execution with constant communication on progress and timing, including listening to remarks and suggestions minimizes the risk of aversity versus a project from inhabitants and communities.

Public Affairs – Governmental relations
Community relations, inhabitants' gatherings and workshops
Ombuds and communication function
Stakeholder relations

Communication training

All processes and preparation fall short if teams and spokespeople are not trained and up to the tasks they are required to perform in difficult and sensitive communication projects and when an organization goes through rapid change. Regular exercise and putting trainees in real life simulation helps to create a premium when the heat is on.